Common Topics
Account and Login
- Not receiving your login code — check your spam folder and allow up to 2 minutes.
- Can't access your account — email us with your registered email address.
- Want to update your email address — contact support.
- Want to delete your account — visit our Account Deletion page.
Tracking and Commission Records
- Commission not showing — conversions may take 24–72 hours to confirm.
- Commission under review — tracked commissions can have a hold period for chargeback protection.
- Disbursement setup — not active during the tracker-only launch phase.
- Missing W-9 status — contact us to verify your Docuseal contract status.
Referral Links
- Link not tracking — ensure you are sharing the exact link from your dashboard.
- QR code not working — regenerate from your links dashboard.
- Link click not appearing — there can be a delay of up to 1 hour for clicks to register.
Application and Onboarding
- Application status — log in to check your current status, or email us.
- Application rejected — email us to understand the reason and whether reapplication is possible.
- Contract signing issues — contact us if Docuseal is not working.